Yesterday, OpenAI launched Instant Checkout in ChatGPT.
To be honest, it’s been one of the worst-kept secret in consumer AI for the last four or five months (practically ecommerce company we work with has been anticipating it).
Now that it’s out in the open, I wanted to share some quick thoughts on what’s actually in the launch and what it means for ecommerce operators.
What exactly did OpenAI launch with Instant Checkout?
If you’re familiar with ChatGPT Shopping, you already know it’s been about product discovery: recommendations with structured data like price, availability, sizing, and review summaries.
The key detail most people miss is that product recommendations and merchant recommendations are two separate things. That distinction is going to matter here.
Instant Checkout extends this from discovery to transaction. Instead of bouncing out to a merchant’s site, you can now build a cart and complete payment right inside ChatGPT.
How do merchants integrate with Instant Checkout in ChatGPT?
If you’re on a major platform, most of the technical pieces are hidden. Etsy is live today. Shopify is a launch partner rolling out soon. We don’t know yet if this will be a default enrollment, a checkbox, or something else, but either way, your platform will handle most of the plumbing.
If you’re on a bespoke stack, you’ll need to lean in a bit more—but the details aren’t scary. You’ll need:
- a product feed (structured data about your catalog),
- a cart-building API,
- and in rare cases, payment rails (only if you manage your own vault).
From a technology perspective, this is incremental rather than revolutionary. And that’s a good thing!
There’s been speculation about a more “agentic” version where an AI agent browses and checks out for you. That may come later. This launch is the straightforward version: synchronous, reliable, and familiar if you’ve integrated with Google Shopping or Perplexity before.
Will Instant Checkout in ChatGPT change how products and merchants are ranked?
Yes—though differently depending on which you are.
For products: OpenAI has said product recommendations won’t be penalized if you don’t integrate. If your products show up today, they should continue to tomorrow.
For merchants: Instant Checkout is a ranking factor. On desktop, this shows up in the sidebar. On mobile, it shows up in slightly different placements. If your competitors integrate and you don’t, you risk losing visibility and conversions.
This nuance has been under-reported. Your products may still appear, but if someone else is easier to buy from directly in ChatGPT, they’re going to get the sale.
Who owns the customer relationship merchants or OpenAI?
OpenAI is not the merchant of record. They don’t handle returns, they don’t retain payments. You still own the customer relationship.
That said, remarketing isn’t automatic. You’ll need separate consent before you can fold ChatGPT buyers into your campaigns.
One other note: the convenient “payment autofill” feature seems limited to paid ChatGPT plans at launch. That’s probably a risk and scale decision, but something to be aware of.
Instant Checkout in ChatGPT: The bigger picture
Overall, this is an exciting rollout. Not groundbreaking from a technical perspective, but the scale matters.
ChatGPT is pushing close to a billion weekly active users. Even if only a small fraction of them use shopping features today, that number is growing—and this will quickly become a meaningful channel.
If you’re on a major platform, keep an eye on your partner’s updates. If you’re on a custom stack, start reading the spec. Either way, expect competitive pressure to adopt, especially once your peers do.
As always, curious to hear reactions—and happy to answer questions as this unfolds.